Customer care
Customer Support
Need help with your PowerSafe system or have a question about an installation? Contact us directly.
How can we help?
Warranty Information →
Review coverage, exclusions, and how to request warranty service.
Common questions
What should I do during an outage?
Leave the system connected and avoid plugging additional appliances into the refrigerator backup unless PowerSafe Houston has approved the load.
How long will my refrigerator run?
Runtime varies with refrigerator size, age, temperature, battery state of charge, and how often the doors are opened. Systems are designed for up to 24 hours under appropriate conditions.
How do I request service?
Call or text 832-905-1671, or email [email protected]. Include your name, installation address, and a short description of the issue.